FAQ

RETURNS AND EXCHANGES

Do you offer exchanges?

We sure do, but only on unused and undamaged items.

What is your returns policy?

Please see our returns policy here.

How do I return my items?

Drop us an email at info@fants.com.au.

SHIPPING

How long will it take to process my returns?

Please allow 24 hours for your return to be processed after we've received it.

How long will it take for my order to arrive?

PLease note that we ship with Australia Post who, due to Coronavirus bottlenecks, has temporarily suspended their next day delivery guarantee for express post. Standard shipping around xmas will also be delayed (cutoff for pre xmas express post is Dec 19). For standard shipping in non peak times please allow 2 to 4 business days within Australia. For express post in non peak times you should receive your parcel the next day

What are your shipping rates?

We offer free Auspost standard shipping within Australia and express post within Australia for an additional $4.95.

Can you ship internationally?

Yes. Please contact hello@fants.com.au and we'll figure out shipping costs.

How do I track my orders?

You'll receive a tracking number with your order confirmation email.

PRODUCT INFORMATION

How do I care for my wetsuit?

We recommend washing in fresh water and drying inside-out in the shade.

Why is my size not available?

Some sizes may be sold out or unavailable.

ORDERS

Can I make changes to my order once placed?

If you've made a mistake or changed your mind then drop us an email at hello@fants.com.au within 24 hours and we should be able to sort it out.

How long does it take to process my order?

We typically process orders within 24 hours on business days.

What company do you use for shipping?

We use Sendle.

Why haven't I received confirmation of my order?

If you haven't received confirmation of your order right after your purchase please check your spam folder. If you still can’t find the confirmation email, message us at hello@fants.com.au and we’ll check what's up.

PAYMENTS

Is my payment secure?

Our payment process is secured by Stripe payments. No card information is kept by us.

Do you accept cryptocurrency payments?

Absolutely! We love crypto. Just choose the relevant crypto option at checkout